Building Relationships with Customers through Correspondence

Automated Workflow’s DotSphere Correspondence suite takes customer satisfaction to the next level. You can now deliver value through constant, well-defined letters to all stakeholders via DotSphere Correspondence. Not only that, DotSphere Correspondence manages all your incoming and outgoing activities related to Correspondence. Now, you can compose letters using any of the pre-defined templates or make your own.

From logging and assigning requests through final approval on response, the Dotsphere Correspondence provides end-to-end processing and visibility on all correspondence. You can also process reviews, requests for further requirements and so on. Save Correspondence facility allows insight into previous responses to similar inquiries. These Correspondence templates can be sent for print, email, fax or can be exported or outsourced to vendors.


Overcoming mountains of paperwork with a click!

Managing vast volumes of paperwork, correspondence, etc. is a nightmare for most organizations. Accessing, processing, managing and tracking high volumes of documents is not only manual intensive, but is also prone to human error.
These include hundreds, if not thousands of letters, complaints, inquiries, questions, and returned mail. Managing this correspondence efficiently is the key to unlocking customer value.

Manually processing these different forms of data, in terms of e-mails, faxes, web forms, mails, etc. is open to ambiguity. Ultimately, the level of complexity and costs increase as the amount of paperwork increases. Keeping track of every correspondence with your customer will bring you up to speed with his needs and help you deliver total customer satisfaction.

How DotSphere Correspondence will change the way you keep in touch:

Compatible with both Internet Explorer 6+ and Mozilla’s Firefox.

• Correspondence received from disparate sources can now be matched results, both systematically and automatically with customer files.
• All related customer documentation is consolidated into a single view and is instantly accessible and organized.
• There is no longer a need to file any paper-based customer documentation. All documents can be searched and viewed electronically by approved personnel for necessary research, audit, inquiries, response, and other tasks.
• Users get the information they need, when they need it, to process customer requests efficiently and to make sure that the document hand-off between users is efficient and automated.